Frequently Asked Questions (FAQs)
If you have questions, comments or concerns feel free to email the Spotlight Poker Team at support@SpotlightPoker.com and we’ll be happy to assist you.
But before you do, check out our FAQs below. We might be able to answer your question before you even ask it.
General FAQs
Q - I am having difficulty downloading Spotlight Poker, is there a direct download option?
A - If you are having difficulty downloading the Spotlight Poker software you can simply click on the DIRECT DOWNLOAD button on the Play Now page and the software will install for you.
Blackjack FAQs
Q - What is Blackjack?
A - Blackjack is one of the most popular casino card games. The goal of the game is to get as close to 21 as possible without going over. In our single player blackjack game, no other players are involved. You play against the dealer who has the same goal as you. How do I play Blackjack? Consult our rules for more information.
Q - Can I play for play chips?
A - Yes you can. When you click on Single Player Blackjack on the game application, a menu will fold down and select the "Free Games" option.
Q - Are the rules the same as what I've experienced at the tables in Vegas?
A - Blackjack at Spotlight Poker emulates Blackjack as it is played in all major bricks and mortar casinos, including those in Nevada, New Jersey and Mississippi. Consult our rules for more information.
Q - Can other players join me at the tables?
A - No. Single Player Blackjack at Spotlight Poker is played one-on-one - you against the dealer.
Q - Can I use the chips in my Spotlight Poker account to play blackjack?
A - Yes, blackjack uses the same wallet you have for poker.
Q - How can I be sure about the randomness of each shuffle?
A - We employ the same Random Number Generation system in Blackjack that has made our site world-famous for poker security and fairness. An overview of the system that we use, and the methods by which we've approached Random Number Generation and card shuffling can be found here.
Q - Do I need to download separate software to play Blackjack?
A - No. Blackjack is played in the same environment as poker at Spotlight Poker. You don't need to download any new software. If you do not have the software on your computer, download it here.
Q - Can I use my Spotlight Poker username to play Blackjack?
A - Absolutely. In fact, you need your Spotlight Poker username to access the Blackjack tables.
Q - How many decks are in the shoe?
A - There are six decks in the shoe.
Q - How far through the shoe does the deal go before the decks are shuffled again?
A - All cards will be shuffled before each hand.
Q - If player and dealer both have blackjack, what happens?
A - There are two possibilities:
- Player is dealt Blackjack and dealer has 10 or face card showing:
Dealer will check for Blackjack. If dealer has Blackjack, then the result is a push. No insurance will be offered prior to the dealer checking for Blackjack. - Player is dealt Blackjack and dealer has an Ace showing:
Player will be offered insurance. If player does not take insurance and the dealer has Blackjack, it is a push. If player takes insurance, the dealer has blackjack, the player gets paid 2 to 1 on insurance but the main bet is still a push.
Tournament Blackjack FAQs
Q - I’ve sat down at a blackjack table with other players before. Isn’t that Tournament Blackjack?
A - No. Tournament Blackjack is a brand new and very unique style of Blackjack. Like regular Blackjack, it’s you against the dealer. But unlike regular Blackjack, you’re trying to survive by accumulating the most chips at the table all while avoiding being eliminated along the way. The player with the least amount of chips during each Tournament round is eliminated. The player who survives the final table is the champion.
Q - I’m familiar with the rules of Blackjack. Am I ready to play Tournament Blackjack?
A - You’re pretty close. When playing against the dealer, familiar Blackjack rules apply (view our rules for online Tournament blackjack). Be sure to read over our Game Highlights section for complete details on everything you need to know.
Q - If another player has a better hand than me, but I still beat the dealer, do I win the hand?
A - Yes. Just like in regular Blackjack, you play each hand against the dealer. You don’t need to concern yourself with the hand values of the other players. You are simply trying to accumulate the most chips within a set number of hands in order to survive Tournaments and ultimately win the game.
Q - What’s the deal with the Secret Bet?
A - Each player has one Secret Bet which they may use at any time. The Secret Bet is a player’s opportunity to bet strategically without revealing the value of their bet to other players. You can decide at anytime to use your Secret Bet. But remember, elimination rounds may be coming up and if you have the lowest amount of chips at the end of an elimination round, you’re out.
Q - If I lose all my chips before an elimination round, do I still get to play?
A - No. If you lose your chips, you have busted out of the tournament.
Q - Can I split my cards, double down on a hand or surrender a hand like I would in Blackjack?
A - Players may split, double down or surrender a hand as outlined in the Tournament Blackjack Rules section.
Q - I am ready to play Tournament Blackjack. How do I get started?
A - Download our free software to get started. Not only will you be able to play Tournament Blackjack, but you’ll also have access to our suite of poker games.
Poker FAQs
Q - What are your Terms Of Service?
A - Please read our Terms Of Service in our User Agreement.
Q - I am having trouble downloading, installing or using the Spotlight Poker software.
A - Depending on the source of your troubles, you may be able to find help by reviewing our Getting Started page. If the information here does not help you to resolve your problem, please contact support@SpotlightPoker.com and one of the Spotlight Poker team will provide further assistance.
Q - I lost my password!
A - If you have forgotten your password, you can retrieve it by clicking on the “Forgot Password” button on the login pop-up. An email will be sent to your registered Spotlight Poker email address. If you encounter any other issues you’re your password, please email support with your full name and address, as well as your Spotlight Poker UserID, and we will help you get back in the game. Whenever possible, you should always email us using the email address which has been registered and validated on your Spotlight Poker account. This allows us to access your account information and give you the most accurate response.
Q - Do you have a MAC version?
A - Unfortunately, we do not currently offer a version of our software specifically designed for the MAC. Many of our users, however, have successfully employed a PC emulator to enjoy our games
Q - What is a ‘rake’? How much is the Spotlight Poker rake?
A - Spotlight Poker receives compensation by taking a ‘rake’, a small amount from each ring game pot. This rake from the pot never exceeds $5. At the lower limits, Spotlight Poker takes a smaller rake. For full details, please see our rake table page. There is no rake in play money games. No ‘per hand’ rake is taken in tournaments; there is only an initial fee to enter. Some tournaments do not charge a fee or a rake.
Q - Does the poker software allow me to muck the winning poker hand?
A - No, it doesn't. If you play your hand to the showdown and you hold the winning hand, it will always automatically be shown. This feature protects you from accidentally mucking a winner.
Q - Can I resize the tables?
A - Yes you can!! You can click and drag any corner of a table to adjust it to your preferred size. Don’t forget you can also select the “mini-view” if you want to play multiple tables with ease.
Q - How do I find my friend who is currently playing?
A - At Spotlight Poker, it is easier than anywhere to find all your friends! Just download the Spot Me application directly from the client by clicking on the “Spot Me” button on the left navigation of the lobby, and add in all your friends’ screen names. When your friends log on, their names will be highlighted on Spot Me, and you will be able to join them at the tables!
Q - Can I play for free?
A - Yes! Our Free Game tables are a great way to sharpen your poker skills. We’ll give you 1,000 play chips to start, which is perfect for our smaller stake tables, and you can build your bankroll from there! It’s easy to find our Free Game tables if you select the “Free Games” button under the Poker tab in the lobby.
Q - How do I reload my play chips?
A - To reload your play chips your play chip balance must be 100 or less. Go to the lobby and click on the My Account tab. Once in the My Account Tab, you can click “Add More Play Chips” and 1,000 play chips will be added to your account, and you’re ready to play again!
